Support

CSV layouts differ between banks, so Numari asks you to map the columns (date, amount, description) the first time you import from a new bank. If a file still fails, it is usually not really CSV — some banks export PDF or XLS behind a “statement” button. Re-export choosing CSV specifically. Step-by-step export guides for major banks are coming to the blog.

On the old phone: Settings → Export backup, and save the file anywhere you control (Files, a cable transfer, your own cloud drive). On the new phone: install Numari, Settings → Restore backup, pick the file. There is no account to sign into — the file is everything.

Pro is billed by the App Store or Google Play, not by us. Manage or cancel it in your store subscription settings — App Store: Settings → your name → Subscriptions; Google Play: Menu → Payments & subscriptions. Refunds also go through the stores.

Tell us through the contact below. Because the app has no analytics or crash trackers, your reports are genuinely how we find out — a screenshot and the steps you took help a lot.

No. Support is a conversation, not a diagnostic upload. If a bug needs your import file to reproduce, we may ask you to share a redacted sample — always your choice, and columns like merchant names can be blanked first.